FAQ

Lhamour has not tested its products on animals nor commissioned others to test on our behalf since its establishment.

Tallow has been used for centuries by nomadic herders to soothe and moisturize skin in the harsh weather conditions of Mongolia. It also has been a traditional ingredients used in other parts of the world including Germany and the United States. In fact, Dr. A.W. Chase, MD (from the US) published a book of “recipes” in 1866 that listed ten formulations of salves, eight of which contain tallow.

Tallow is an exceptional ingredient to soothe eczema, rashes, and psoriasis. An allergy hospital in Mongolia uses our soaps and body butters on their patients with successful results. In fact, they discontinued the use of steroids and other harsh chemical-based products on their patients after discovering the healing power of tallow. Because of the fatty acids, tallow also effectively nurtures and nourishes dry skin and lips while protecting it from harsh environmental elements.

Tallow has numerous health benefits as well as for skin.

Tallow is rich in Vitamins A, D, K and E, Omega 3 fatty acids and anti-inflammatory properties.

The structure of our cell membranes is made up of approximately 50% saturated fats, which is similar to the percentage of saturated fatty acids in tallow. Therefore, tallow is very compatible with the biology of our skin and helps skin retain moisture. Additionally, fatty acids are a crucial nutrient for skin repair and regeneration. The naturally occuring fatty acids found in tallow are: stearic acid, oleic acid (Omega 9), conjugated linolenic acid (CLA), palmitoleic acid (Omega 7), and palmitic acid.

Tallow is a hard fatty substance made from rendered animal fat. It is typically from cows, but it can be sourced from sheep, horses, and bison. Some of our products are crafted with tallow from cows and sheep. Tallow has a dry, waxy texture and we formulated our products with natural, pure essential oils to give the products a pleasant scent while benefiting the skin.

Yes, this is important to us as we are advocates for environmental justice.

We work with nomadic herders in Mongolia to source our tallow. We make sure that the animals are treated with compassion, love and care. They roam freely in their natural habitat and are grass-fed.

Ingredients are the fundamental foundations of our brand. The majority of our raw ingredients are sourced ethically and sustainably from small family-owned organic farms and nomadic herders in Mongolia. We use fresh goat’s and yak’s milk, something that a few brands around the world could say. We aim to partner with those whose values align with ours – love for yourself, others, and the environment. Khulan personally sources the ingredients and makes sure each ingredient is the best quality available.

Lhamour’s product range is geared towards those with dry skin, rashes and eczema – for women, men, kids, and babies. Even an allergy hospital in Mongolia uses the products on its eczema and psoriasis patients with successful results, so you can rest assured that the products are both safe and effective.

Lhamour is more than just a skincare company and is truly founded on the basis of love—which is partly why our brand is named “Lhamour”. Khulan, our founder, is a strong advocate for the empowerment of women, environmental justice, and the marginalized populations of Mongolia. We truly take a holistic approach regarding environmental sustainability and social responsibility through zero waste natural products with unique Mongolian ingredients and giving back to the community from each success we achieve.

LHAMOUR represents LOVE, hence all OUR products are made with love :)

LHAMO - is the name of the niece of OUR Founder and CEO.

AMOUR - derives from the French word for love "L'amour"

Love yourself, Love others, Love the environment

NATURAL Means ingredients derived directly from plants or minerals. They should have had minimal or no processing. However, those choosing natural products need to be careful as a cosmetic company using only one natural ingredient in a product could still brand it as natural.

ORGANIC Refers to ingredients derived from non-genetically modified plants, grown in an ecological way, with respect for the environment without the use of artificial pesticides, fertilizers or any other toxic synthetic matter. The ingredient should have been extracted and processed naturally.

We use the finest and most unique Mongolian natural ingredients such as sea buckthorn oil, rosehip, thyme, goat milk, yak milk, sheep tail fat, beeswax, honey and etc., combining with internationally recognized high quality organic ingredients such as coconut oil, shea butter, olive oil, soybean oil and sunflower. All Mongolian ingredients are sourced locally. We work together with herders and farmers, as well with bigger suppliers to guarantee the quality of the ingredients.

Natural products have a shorter shelf life than products with synthetic ingredients. We try to stay as natural as possible and do not include harsh synthetic preservatives. As of now, none of our products have water content in it, so the shelf life is not too short.

We like to take fresh bread as comparison and pride ourselves with the fact that we provide our customers with the freshest and newest skincare products. Therefore, it is important for customers to take the shelf life into consideration when using it on a daily basis.

The shelf life of our products are:

• Oils and butters: 1-2 years after production
• Scrubs and bath bombs: 1 year after production
• Natural soaps: 2 years after production
• Konjac sponge: 2 years if not opened, 2-3 months usage

Yes, please contact [email protected]

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If the order amount is above 50,000 MNT, In Ulaanbaatar will be delivered free of charge.

The user is responsible for filling out the address and contact phone number (very clearly / accurately) and must have the phone open during the hours of delivery.

• Orders are only shipped on business days: Monday-Friday
• If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
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